Booking & Reservations
How far in advance should I book?
We recommend booking as early as possible, especially for weddings, proms, and peak seasons (holidays, graduation season). For best vehicle selection, book at least 2-4 weeks in advance. However, we often accommodate last-minute requests based on availability. Call us at (310) 555-1234 for immediate bookings.
Can I book online?
Yes. Send a request through our online booking form at any time. Our team will contact you to confirm availability, price and details; the reservation is secured once the deposit is received. For complex bookings or special requests you can also call us 24/7.
Do I need to pay a deposit?
For most services, we require a 25% deposit to secure your reservation. The remaining balance is due at the time of service. For weddings and large events, we may require a 50% deposit. Deposits are fully refundable if cancelled more than 48 hours in advance.
What is your cancellation policy?
Cancellations made more than 48 hours before the scheduled service receive a full refund. Cancellations within 48 hours are subject to a 50% charge. No-shows or same-day cancellations are charged the full amount. We understand emergencies happen - contact us to discuss special circumstances.
Pricing & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, corporate checks (with prior arrangement), and cash. For corporate accounts, we offer invoicing with net-30 terms.
Are there any hidden fees?
No. Our pricing is transparent and includes the vehicle, professional chauffeur, fuel, and applicable taxes. Gratuity (typically 15-20%) is not included. Additional charges may apply for extra stops, extended wait time beyond what's included, or services outside our standard service area.
What is the minimum rental time?
Most services have a 3-hour minimum rental. Airport transfers are point-to-point and don't have hourly minimums. Wedding packages typically start at 6 hours. Contact us for specific minimums for your desired service.
Is gratuity included in the price?
Gratuity is not automatically included in our quoted prices. Industry standard gratuity for exceptional service is 15-20% of the total fare. You're welcome to add gratuity to your credit card payment or provide cash directly to your chauffeur.
Service & Vehicles
Are your chauffeurs licensed and insured?
Yes. We operate under a California Public Utilities Commission charter-party carrier permit (TCP 2***8-P) and carry commercial insurance. Our chauffeurs are background-checked, drug-tested and trained in customer service, safety protocols and defensive driving.
What amenities are included in your vehicles?
All our vehicles feature premium leather seating, climate control, premium sound systems, and complimentary bottled water. Limousines and party buses include mood lighting, entertainment systems, and bar setups. Specific amenities vary by vehicle - view our fleet page for details.
Can I bring alcohol in the vehicle?
Yes, passengers 21 and over may bring and consume alcohol in our limousines and party buses. We provide ice, glassware, and bar setup. Please drink responsibly. We do not provide alcohol, but you're welcome to BYOB. Smoking and illegal substances are strictly prohibited in all vehicles.
Do you provide car seats for children?
Yes, we can provide appropriate car seats and booster seats at no additional charge. Please specify ages and weights of children when booking. California law requires proper restraints for children under 8 years old. For your child's safety, please ensure you request car seats when booking.
Airport Services
Do you track flights for airport pickups?
Absolutely! We monitor all flight arrivals in real-time. If your flight is delayed or arrives early, your chauffeur will adjust pickup time accordingly at no extra charge. Just provide your flight number when booking.
How does meet and greet service work?
With our meet and greet service, your chauffeur will be waiting inside the terminal at baggage claim with a sign displaying your name. They'll help with your luggage and escort you to your vehicle. This service is included in all airport pickups.
What if my flight is delayed?
No problem! We track your flight and adjust pickup time automatically. We include up to 60 minutes of complimentary wait time for international flights and 30 minutes for domestic flights, starting from your actual landing time. Additional wait time is charged at the hourly rate.
Which airports do you serve?
We provide service to and from all major Southern California airports including LAX (Los Angeles International), Hollywood Burbank (BUR), Long Beach (LGB), John Wayne / Orange County (SNA) and Ontario (ONT). Transportation to other airports in the region can be arranged on request. Flat rates are on our LAX airport limo page.
Special Events
Do you have special wedding packages?
Yes. Our wedding package includes a stretch limousine or luxury sedan for 6 hours, red carpet service, a decorated vehicle, "Just Married" signage, and ice and glassware for a champagne toast in the stretch limousine (BYOB, 21+). We help you plan vehicles and timing for the whole wedding party. See the wedding limo page or contact us for a personalized quote.
Can you accommodate large groups?
Absolutely! Our fleet includes Sprinter vans (up to 14 passengers) and party buses (up to 20 passengers). For larger groups, we can coordinate multiple vehicles. We frequently handle corporate events, wedding parties, and group tours.
Do you offer wine tour services?
Yes! Wine tours are one of our specialties. We'll take you to wineries in Malibu, Temecula, Santa Barbara, or Paso Robles. Our chauffeurs can provide recommendations, and we provide coolers for your wine purchases. Tours can be fully customized to your preferences.
General Questions
What areas do you serve?
We serve all of Greater Los Angeles and surrounding areas including Los Angeles County, Orange County, Ventura County, and San Bernardino County. Cities include Beverly Hills, Santa Monica, Hollywood, Pasadena, Long Beach, Anaheim, and more. Contact us if your area isn't listed - we may still be able to help!
Are you available 24/7?
Yes! Our phone lines are staffed 24 hours a day, 7 days a week for bookings and customer service. Whether you need an early morning airport ride or late-night event transportation, we're here for you. Our office hours are Monday-Friday 8 AM-8 PM and Saturday-Sunday 9 AM-6 PM for in-person visits.
Do you offer corporate accounts?
Yes! We offer corporate account programs with benefits including priority booking, dedicated account manager, detailed monthly billing, net-30 terms, and volume discounts. Perfect for businesses that need regular executive transportation. Contact us to set up a corporate account.
Can I add extra stops during my ride?
Yes. Tell us about planned stops when you book so we can include them in the route and your quote. Stops added during the ride are usually possible but may change the final price, especially on flat-rate airport transfers.