Privacy Policy

This Privacy Policy explains how Elite Limo LA (also known as Elite Limo Los Angeles, "we," "us" or "our") collects, uses, discloses and protects personal information when you visit limo-losangeles.com (the "Website"), send us a booking request or a message, or otherwise contact us. It also explains the privacy rights available to California residents and how to use them.

Information We Collect

Information you submit through our forms

When you send a booking request, we collect:

• the type of service you need and your preferred vehicle;
• the pickup date and time;
• pickup and drop-off locations;
• the number of passengers;
• your first and last name, email address and phone number;
• any notes or special requests you choose to add.

When you use our contact form, we collect your name, email address, the subject and text of your message, and your phone number if you choose to provide it.

The Website does not accept online payments and does not collect payment card information. Please share only what we need to plan your ride, and do not send payment card numbers, government ID numbers or similar sensitive details through the forms.

Information you share by phone or email

If you call or email us, we receive the information you choose to give us, such as your name, contact details and trip details. We use it for the same purposes described in this policy.

Technical information collected automatically

Like most websites, our Website is delivered through a hosting provider and through Cloudflare, which provides content delivery and security services. When you visit, they process technical data such as your IP address, browser type, the pages you request and the date and time of each request. This information is recorded in server and network logs and is used to deliver the Website, keep it running and protect it against abuse.

Cookies and Tracking

The Website currently does not use analytics, advertising or tracking cookies. Cloudflare may set strictly necessary security cookies, which help distinguish real visitors from automated traffic and protect the Website. These cookies are not used for advertising or to build a profile of you.

You can block or delete cookies in your browser settings, but blocking security cookies may prevent parts of the Website, such as the forms, from working properly.

How We Use Your Information

We use personal information to:

• respond to your requests and questions;
• prepare quotes;
• reserve, schedule and operate your rides;
• communicate with you about your trip;
• provide customer service and handle feedback or complaints;
• meet our legal, tax and accounting obligations;
• keep the Website and our business secure and prevent fraud and misuse.

Form submissions are processed by a script on our web server. Each submission is stored on the server and emailed to our reservations team so they can respond.

How We Disclose Your Information

We do not sell personal information, and we do not share personal information for cross-context behavioral advertising. We disclose personal information only in the following situations:

• Service providers. Our hosting provider, our email service provider and Cloudflare process information on our behalf to run the Website and deliver form submissions to our team.
• Chauffeurs and affiliated licensed carriers. When needed to fulfill a ride, we give the chauffeur or an affiliated licensed carrier only the details required for that trip, such as the passenger name, phone number, pickup and drop-off locations, times and relevant special requests.
• Legal requirements. We disclose information to courts, law enforcement or other public authorities when we are legally required to do so, for example in response to a subpoena or court order.
• Business transfers. If our business is involved in a merger, acquisition, reorganization or sale of all or part of its assets, personal information may be transferred to the successor or acquiring party as part of that transaction.

How Long We Keep Information

We keep personal information only as long as we need it for the purposes described in this policy, including providing your ride, handling any follow-up questions and meeting legal and accounting requirements. When we no longer need it, we delete it or de-identify it so it can no longer be linked to you.

How We Protect Information

We use reasonable administrative, technical and physical measures to protect personal information against unauthorized access, loss and misuse. However, no website, server or email transmission is completely secure, and we cannot guarantee the security of information you send to us.

Children's Privacy

The Website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. Rides for prom, graduation and other student events should be requested by a parent, guardian or other adult. If you believe a child under 13 has submitted personal information through the Website, please contact us and we will delete it.

Links to Other Websites

The Website may contain links to websites that we do not operate. We are not responsible for the content or privacy practices of those websites. Please review the privacy policy of any site you visit.

Your California Privacy Rights

If you are a California resident, you may have the rights described below under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the "CCPA"), to the extent the CCPA applies to us.

Personal information we collect

We collect the following categories of personal information:

• Identifiers, such as your name, email address, phone number and IP address;
• Customer records information, such as your name and phone number;
• Commercial information, such as the services you request, pickup and drop-off locations, dates, times, passenger numbers and vehicle preferences;
• Internet or other electronic network activity, such as browser type, pages requested and timestamps recorded in server and network logs.

We collect this information directly from you and automatically from your device when you visit the Website. We use it for the purposes described in "How We Use Your Information," disclose it only to the categories of recipients described in "How We Disclose Your Information," and keep it as described in "How Long We Keep Information."

Your rights

• Right to know and access. You may ask what personal information we have collected about you, where it came from, why we collected it, whom we disclosed it to, and for a copy of the specific information we hold about you.
• Right to delete. You may ask us to delete personal information we collected from you. We may keep information where the law allows, for example records we must keep for legal or accounting purposes.
• Right to correct. You may ask us to correct inaccurate personal information we hold about you.
• Right to opt out of sale or sharing. We do not sell personal information or share it for cross-context behavioral advertising, so there is nothing to opt out of. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of sale and sharing, which matches how we already operate.
• Right to limit use of sensitive personal information. We do not ask for sensitive personal information through our forms, and we do not use or disclose sensitive personal information to infer characteristics about you.
• Right to non-discrimination. We will not deny you service, charge you a different price or provide a different level of service because you exercised any of these rights.

How to submit a request

To make a request, email us at [email protected] or call (310) 555-1234. Please tell us which right you want to use and give us the name, email address and phone number you used when contacting or booking with us.

Verification. To protect your information, we verify requests by matching the details you provide with the information we already hold, and we may ask you for additional details to do so. We use the information you give us for verification only to verify your request. If we cannot verify your identity, we may be unable to complete the request, and we will tell you why.

Timing. We will confirm receipt of your request within 10 business days and respond within 45 calendar days. If we need more time, we may extend this period by up to another 45 days as the law allows, and we will let you know.

Authorized agents. You may use an authorized agent to submit a request for you. We will ask the agent for written permission signed by you, and we may ask you to verify your identity directly with us, unless the agent holds a valid power of attorney under California law.

Shine the Light

California Civil Code Section 1798.83 allows California residents to ask whether a business has disclosed their personal information to third parties for those third parties' own direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.

Do Not Track signals

Some browsers can send a "Do Not Track" signal. Because the Website does not use analytics, advertising or tracking cookies and does not track visitors over time or across other websites, it does not behave differently when it receives a Do Not Track signal. Apart from our hosting provider and Cloudflare, which process technical data only to deliver and protect the Website, we do not allow third parties to collect information about your online activities through our Website.

Reviewing and updating your information

You can ask to review or correct the information you submitted to us at any time by contacting us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and change the effective date at the top. Where required by law, we will also provide additional notice.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Elite Limo LA
123 Sunset Blvd, Los Angeles, CA 90028
Email: [email protected]
Phone: (310) 555-1234